Question 1

What does your service cost?

Accepted Answer

We offer transparent pricing tiers. THB 499 for Advisory (Digital Report) THB 2,190 for Importer Registration (One-time) THB 1,290 for Postal Import (Simple) THB 3,990 for Postal Complex (Permits/FDA) THB 5,390+ for Courier and Air Cargo (FedEx/DHL/UPS) These are service fees only. Actual duty and VAT are billed separately by Customs.

Question 2

Do I need an import license?

Accepted Answer

It depends on your purpose. Personal use: No license required. Commercial use: You need to register as an importer (Paperless Code). We can help you register for the Paperless Code in 1 day.

Question 3

Can you clear FDA products (supplements, cosmetics)?

Accepted Answer

Yes. We specialize in FDA-regulated items like vitamins, protein powders, skincare, and cosmetics. Permits should be obtained before shipment. Contact us immediately if your goods are already stuck.

Question 4

Do you handle car or motorcycle parts?

Accepted Answer

Yes, we clear auto and motorcycle parts including engines, tires, and accessories. These often require TISI permits and standards compliance, and we handle the full process.

Question 5

How are duties calculated?

Accepted Answer

Duties are calculated based on CIF value (cost of goods + insurance + freight). Import duty is based on HS code and category. VAT is generally 7% on the taxable base after required additions.

Question 6

What if my goods are already stuck?

Accepted Answer

Contact us immediately. We inspect the situation, liaise with Customs officers, and work on a legal path to release your cargo as quickly as possible.

Question 7

I ordered from Amazon/Alibaba. Do I still pay tax?

Accepted Answer

Yes. Thailand removed the THB 1,500 tax-free exemption, so imports are generally taxable from the first baht. Import duty can apply depending on tariff classification. VAT (7%) generally applies on the taxable base. Couriers (DHL, FedEx, UPS) generally do not release the package until assessed amounts are settled.

Question 8

Can I import e-cigarettes or sex toys?

Accepted Answer

No. These items are strictly prohibited under Thai law. They may be confiscated, and you may face fines or prosecution.

Question 9

Which carriers do you work with?

Accepted Answer

We work with Thailand Post (postal shipments), FedEx, DHL, UPS, TNT, and general air freight via Suvarnabhumi Airport (BKK) only (no sea freight).

Question 10

Can I pay in USD?

Accepted Answer

Our prices are quoted in Thai baht, but we show approximate USD equivalents on our pricing page using live exchange rates. Payment can be arranged in USD upon request.

Question 11

How long does the process take?

Accepted Answer

Timelines depend on routing and whether permits are required. Green line (standard): often around 24 hours. Red line (inspection): often 2 to 4 days. Permit processing (FDA/TISI): often 1 to 3 weeks depending on complexity.

Question 12

Why is my DHL, FedEx, or UPS package stuck in Thai Customs?

Accepted Answer

Common causes include unpaid tax links, value-doubt checks, permit verification, and formal-entry triggers for higher-risk or higher-value shipments.

Question 13

How long does a customs clearance delay at Suvarnabhumi usually take?

Accepted Answer

Many cases resolve in about 1 to 3 business days when documents and payments are complete. Delays are usually longer when permits, valuation disputes, or inspections are involved.

Question 14

Do I need to pay tax before my courier releases my package in Thailand?

Accepted Answer

Usually yes. If duty or VAT is assessed, release generally requires confirmed payment through the courier or approved payment channel.

Question 15

What documents should I send when Thai Customs asks for proof?

Accepted Answer

Send one complete evidence package to avoid repeat requests. Invoice or order details matching tracking and consignee. Actual payment proof (card, bank, or wallet record). Clear item descriptions and quantity details. Permit references when goods are controlled.

Question 16

What does “Formal Entry Required” mean in Thailand?

Accepted Answer

It means your shipment has moved from simplified courier processing to a formal declaration workflow, usually due to value level, product category, or compliance requirements.

Question 17

What is a courier advancement/handling fee and can I avoid it?

Accepted Answer

This fee is often charged when the courier advances duty and VAT on your behalf to speed release. Choose prepaid duty-and-tax options when available. Pay tax links quickly to reduce additional handling and storage costs. Ask for a written fee breakdown before payment.

Question 18

Can I clear a stuck package without going to Suvarnabhumi myself?

Accepted Answer

Usually yes. You can authorize a representative or licensed broker to handle clearance with the required ID, authorization, and shipment documents.

Question 19

Does marking a parcel as a “gift” avoid Thai import tax in 2026?

Accepted Answer

No. Gift labels do not automatically remove duty or VAT, and unrealistic declarations may trigger closer review.

Don't let
Customs
slow you down.

Your Package Journey

Don't let Customs slow you down.

Your Package Journey

Don't let
Customs
slow you down.