Terms & Conditions

1Our Services

Thailand Customs Clearance is owned and operated by CLEARPOST COMPANY LIMITED (Clearpost). We review shipment information and provide customs clearance support for postal imports, courier parcels and air cargo in Thailand, within the scope agreed for your shipment.

Our website guides and initial assessments help identify possible next steps. The requirements for a shipment depend on its goods, value, transport method and the instructions of the relevant authorities.

2Assessment and Starting Work

Sending an assessment or clearance request does not book a service, authorise a customs declaration or guarantee release of the goods. We first review the information and explain the proposed next steps.

Before work starts, we confirm the service scope, fee, required documents and your instructions. Any additional service or change in scope must be discussed with you.

3Fees and Payments

Prices shown on the website are service fees. Prices marked “from” are starting prices, and the final fee is confirmed after reviewing the shipment.

Customs duty, import VAT, carrier charges, storage, delivery and other third-party costs are separate from our service fee unless the agreed quotation expressly includes them. Air cargo and additional permit or registration work are quoted after review.

USD amounts are approximate conversions at 1 USD ≈ 33.5 THB. The agreed quotation states the payable amount and payment instructions.

4Documents and Authorisation

Please provide accurate shipment details and genuine, complete documents, including the courier notice, invoice and any required supporting records. Tell us promptly if information changes or a carrier issues a new request.

You must have authority to act for the consignee and provide any authorisation required for us to act on your behalf. We may request additional documents before proceeding.

5Clearance Decisions and Timing

Customs and other relevant agencies decide classification, valuation, permits, inspection and release. An assessment or quotation does not guarantee a particular duty amount, approval or release date.

Timing estimates depend on complete documents, carrier coordination and the decisions of the relevant authorities. We will explain known issues and the next steps for your shipment.

6Cancellation and Refunds

If you want to cancel, contact us promptly. We will confirm the status of the work and any charges already incurred. Cancellation before work starts will be reviewed against the agreed quotation and payment status.

Duty, VAT and charges paid to carriers, government agencies or other third parties are handled under their own rules and cannot be cancelled by Clearpost.

7Compliance and Privacy

We cannot assist with false declarations, prohibited imports or attempts to avoid lawful customs requirements. If a product needs approval or supporting documents, these must be addressed before the relevant work proceeds.

We use shipment details and documents to review and respond to your request and, when authorised, carry out the agreed service. See our Privacy Policy for information about data handling.

8Contact Us

For questions about a quotation, service status or cancellation, contact Clearpost and include your request reference or tracking number.