Privacy Policy

1Information We Collect

CLEARPOST COMPANY LIMITED operates Thailand Customs Clearance. When you send a Home assessment or Suvarnabhumi clearance request, we collect the details you choose to provide:

• Contact information: your name, email address, WhatsApp number and preferred contact method.
• Shipment information: goods, value, carrier, tracking or airway bill number, shipment status and courier messages.
• Supporting files: notices, invoices, packing lists, product photos and other documents you attach.
• Service context: the clearance service you select and the request reference.

We may ask for consignee, identity, company or authorisation documents later if they are necessary for the service you agree to. Please send only documents relevant to your shipment.

2How We Use Your Data

We use your information to review your request, identify required documents and possible next steps, prepare a quotation and contact you. If you provide an email address, we use it to send a confirmation of your request.

Submitting a form does not authorise a customs declaration. When you instruct us to proceed, we use the necessary information to carry out the agreed clearance service and meet applicable record-keeping obligations.

3Documents and Access

Request records and uploaded documents are stored on our servers with access restricted to authorised Clearpost administrators. You can review your own selected files in the form summary and confirmation screen. A confirmation email may include copies of the files you submitted.

We do not publish your documents as public website links. Keep your email account and any copies you download secure. Please check the contact details you enter, because a confirmation is sent to the address you provide.

We use encrypted connections and access controls to protect submitted information. No system can guarantee absolute security.

4Service Providers and Disclosure

Our website hosting, database, file storage and email delivery providers process information needed to operate the website and deliver your request. If you contact us on WhatsApp, that service processes your message under its own privacy terms.

When you authorise us to carry out clearance, necessary information may be provided to Customs, relevant government agencies and the carrier or delivery provider involved in your shipment. We may also disclose information when required by applicable law.

Some technology providers process data outside Thailand. We use these services for request handling and communication; uploaded documents are not made available to other website users.

5Cookies and Analytics

We use Google Analytics, Google Tag Manager and Google Ads technologies to understand website use and measure enquiries and advertising performance. These services may use cookies or device identifiers.

You can manage cookies through your browser settings and personalised advertising through Google’s advertising settings. These choices may affect analytics or advertising features.

6Your Data and Requests

You can contact us to ask about your information, request a copy or correction, or request deletion. Other rights, including objection, restriction or withdrawal of consent where applicable, depend on the processing and applicable law. We may need to verify your identity before acting on a request.

Some records may need to be retained to complete an agreed service or meet legal and accounting obligations. Contact us to discuss the records for your request; we do not promise that all information can be deleted immediately.

7Contact Us

For privacy questions or a data request, contact us and include your request reference if available.