Quick Answer
Start with the latest request from FedEx, DHL or UPS, not the tracking status alone. Find out whether the courier needs documents, payment, importer registration or an appointed broker. Send Clearpost the notice if you need help identifying the next step.
1. Read the courier’s request
“Clearance delay” does not identify the missing requirement. Ask the clearance team what is outstanding and who needs to respond: you, the sender or your broker. Keep the latest email or notice with the tracking number.
- Documents requested: check which invoice, payment evidence or product details the courier needs.
- Importer registration requested: ask which person or company must be registered for this shipment.
- Permit requested: ask which approval applies to the specific goods.
- Payment requested: confirm the charge breakdown and payment channel with the carrier.
For FedEx, the Thailand Import Tool distinguishes “Clearance Action” from “Payment Pending”. Open the shipment details to see the outstanding request; the status label alone is not a release date.
2. Can you appoint your own customs broker?
Ask the carrier how to appoint a broker for your shipment and what documents or handover charges apply. FedEx Thailand lists using your own broker as a customs support topic. Confirm the process with your own carrier before arranging a transfer.
Clearpost can review the notice, invoice and product details, then explain the proposed work and applicable service fee. Customs duties, VAT, carrier or storage charges, permits and onward delivery should be considered separately.
3. Prepare the documents before arranging clearance
- Save the courier’s latest email or arrival notice and the air waybill (AWB) or tracking number. Include any entry or case reference already provided.
- Gather the invoice or order details, payment evidence and an accurate description of the goods. Include quantities and product links or photos where they help explain the contents.
- Confirm the importer named on the shipment, the required registration and any signed authorization forms.
- Agree who will submit the documents and follow up with the carrier. Ask for confirmation that the outstanding request has been addressed.
Using a foreign passport?
Formal clearance may involve Customs registration and signed authorization. Send the courier’s request first so Clearpost can confirm the identity documents, forms and any original documents needed for your case. Confirm any attendance requirement before arranging a visit to the airport.
4. Confirm charges and timing
- Ask the carrier when storage charges start, how they are calculated and whether any handover fees apply.
- Request separate figures for the broker’s service, government duties and taxes, and carrier or warehouse charges.
- Ask what remains outstanding before accepting a proposed release date. Document review, permits and inspection can affect the next step.
If you are unsure what the notice means, send it with the invoice and tracking number. We’ll review the shipment before confirming the scope of work.