Frequently Asked Questions

We offer transparent pricing tiers.

• THB 1,290 for Standard Postal Import
• THB 3,990 for High Value / Permit Postal Import
• From THB 5,490 for General Courier Parcel
• From THB 7,490 for Large / Relocation Courier Shipment
• General air freight is quoted after review.

Service fee only. Duties, VAT and third-party charges are separate. Final scope and fee are confirmed after review.

Duties are calculated based on CIF value (cost of goods + insurance + freight).

• Import duty is based on HS code and category.
• VAT is generally 7% on the taxable base after required additions.

Yes. Thailand removed the THB 1,500 tax-free exemption, so imports are generally taxable from the first baht.

• Import duty can apply depending on tariff classification.
• VAT (7%) generally applies on the taxable base.

Couriers (DHL, FedEx, UPS) generally do not release the package until assessed amounts are settled.

This fee is often charged when the courier advances duty and VAT on your behalf to speed release.

• Choose prepaid duty-and-tax options when available.
• Pay tax links quickly to reduce additional handling and storage costs.
• Ask for a written fee breakdown before payment.

Timelines depend on routing and whether permits are required.

• Green line (standard): often around 24 hours.
• Red line (inspection): often 2 to 4 days.
• Permit processing (FDA/TISI): often 1 to 3 weeks depending on complexity.

Send one complete evidence package to avoid repeat requests.

• Invoice or order details matching tracking and consignee.
• Actual payment proof (card, bank, or wallet record).
• Clear item descriptions and quantity details.
• Permit references when goods are controlled.

Requirements depend on the product and shipment. Personal-use goods may still need product approval or supporting documents.

• Importer registration and product-specific permits are different requirements.
• Send us the courier’s notice and product details so we can check what is needed.

Yes. We specialize in FDA-regulated items like vitamins, protein powders, skincare, and cosmetics.

Permits should be obtained before shipment. Contact us immediately if your goods are already stuck.